Refund Policy

We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return. Please note that we do not provide shipping labels for returns; return shipping is at the customer's expense.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at info@kulturedart.com. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not the United Kingdom, shipping your goods may take longer than expected.

For any return questions, feel free to contact us at info@kulturedart.com.

Partial Refunds

In certain situations, only partial refunds are granted (if applicable), such as items not in their original condition, items that are damaged or missing parts not due to our error, or any item that is returned more than 14 days after delivery.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund has been approved. If approved, you will be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 5 business days have passed since we’ve approved your return, please contact us at info@kulturedart.com.