We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return. Please note that we do not provide shipping labels for returns; return shipping is at the customer's expense.

To be eligible for a return, your artwork must be in the same condition it was received: unused, unmarked, and in its original packaging. We also require a proof of purchase or order confirmation to process your return.

All artworks are made to order. As a result, we do not accept returns or exchanges for reasons such as change of mind, size preference, or personal taste.

We will only replace or refund items that arrive damaged, defective, or with a clear production error.

To initiate a return, please contact us at info@kulturedart.com. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not the United Kingdom, shipping your goods may take longer than expected.

For any return questions, feel free to contact us at info@kulturedart.com.

Partial Refunds

In certain situations, only partial refunds are granted (if applicable), such as items not in their original condition, items that are damaged or missing parts not due to our error, or any item that is returned more than 14 days after delivery.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund has been approved. If approved, you will be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 5 business days have passed since we’ve approved your return, please contact us.

Our 60 Day Promise

Made for your home — and guaranteed to feel right. 

Kultured Art was created because we know how hard it can be to find art that feels just right.
So if it’s not perfect, we will make sure that it is.

Once your art is in your space, if it doesn’t sit perfectly in the spot you chose, blend seamlessly with your palette, or simply doesn’t feel like you — we’ve got you.

That’s our 60-Day Promise.

What's Covered?

Any piece purchased directly from Kultured Art that doesn't look right in your space — for any reason — within 60 days of your purchase date.

Simple, supportive, and stress-free.

How To Claim

Simply complete and submit the short form below. This will take around 2 minutes. Once it has been received, it will be reviewed by a member of our team. If you are eligible, we will send your store credit to the email given at checkout. This form will help us to process your request, and help us to continue creating art that is just right.

60 Day Promise Form

What You Receive

You’ll receive full store credit for the piece(s) you’re claiming, up to $250 per claim.

Your credit:

• Stays valid for 12 months - giving you plenty of time to find the perfect piece
  
• Valid across KulturedArt.Com - can be used on anything you love
  
• Arrives as a digital gift card code - ready to apply at checkout
  
• Online store use only -  cannot be exchanged for cash

A Few Things to Know

Who can claim:  Our 60-Day Promise applies to purchases made directly through our website. This does not apply to any other platforms. 

Timeframe: The 60 day promise is applicable from 7 days after delivery. Claims must be submitted within 60 days of your purchase date (the date shown on your order confirmation email).

Store Credit: Your store credit is to the value of the specific piece(s) you’re claiming for. If your order included multiple pieces, your credit will be issued for the specific piece you have requested.

Limit: Where a claim is approved, an exchange may be offered in line with the value of the item(s) claimed, subject to a maximum limit of $250. The 60-Day Promise can be used once in a 12 month period, and is limited to two lifetime uses per customer. These ensure the promise remains fair, sustainable, and available to every customer, while reflecting the pricing of our collections.

Damaged or defective items: If your artwork arrives damaged or with a quality issue, rest assured. This comes under our Return Policy, we’ll handle it promptly and with care. Simply email info@kulturedart.com with your order number and a photo, and we’ll take it from there.

Still Not Sure?

If you’re unsure whether your situation is eligible or you have any further questions, please contact us. We’ll help you figure it out, you deserve art that feels just right.

Our 60 Day Promise applies to purchases made directly on KulturedArt.com. Store credit is issued for the specific item(s) claimed, up to a maximum of $250 per claim. Credit is valid for 12 months from issue date and cannot be combined with other discount codes or exchanged for cash. One claim per 12-month rolling period; maximum two claims per customer lifetime. Kultured Art reserves the right to decline claims that show evidence of abuse or misuse of this policy. For items that arrived damaged or defective, please contact us directly — this is handled separately. Purchases made through third-party platforms are not covered by this policy.